Who we are
We are Advantage Utilities, a utility management consultancy offering procurement, supplier-client relationship management, wholesale commodity market intelligence, and utility efficiency savings services. We are based in London and our correspondence address is The Coda Studios, 189 Munster Road, London, SW6 6AW.
We value all of our relationships, so the privacy and security of your data is of the utmost importance to us. We are careful about the information we collect and ensure we do this lawfully and in accordance with the Data Protection Act 1998 and with the General Data Protection Regulation ("GDPR").
The information we collect
We use the information you provide to us to facilitate the management and procurement of your energy, water and telecoms. Unless we are permitted by law, we will never share your data with other third parties without your consent. We will store the non-personal data you provide us with in our systems for the purpose of fulfilling our agreement to you. We do not store personally identifiable information. Please note that we may require further details from you in order to provide some of our services.
Keeping you up to date
Should you agree for us to do so, we also like to keep you up to date with our latest news via email. We may inform you about market updates, upcoming events, selected products and services and special offers. If you would prefer not to receive these updates, please click the 'unsubscribe' link at the bottom of the last email you receive.
We also use Google Analytics, which allow us to collect information on our visitor demographics. We use the data to help us ensure our content is relevant to our visitor’s needs. Visitors can of course opt-out at any time. To do this, click here and follow the official steps provided by Google.
We do not sell or rent the personal information we collect from your use of our Sites to third parties for their marketing purposes. We may combine your information with information we collect from other companies (such as demographic data) to improve and personalise the services provided to you.
Phishing Security Policy
If you receive an email claiming to be from Advantage Utilities requesting information such as your bank details, credit card details or other information of a personal nature that you believe may be suspect, please inform us immediately on firstname.lastname@example.org or 0207 371 5360.
Our website may contain links to external sites and in this instance; we are not responsible for the content nor their privacy and security policies.
Account protection (Advantage Analytics)
Your password is the key to protecting your account. We recommend the use of unique numbers, letters, and special characters in combination and that you not disclose your Advantage Analytics password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.
From time to time we reserve the right to amend with immediate effect any of the terms of our Privacy and Security Policies by changing it on our website (last updated on 21 May 2018).
For purposes of quality control and training, we may record or monitor our calls and emails.